Preston was extremely creative in resolving a thermostat placement issue that two other technicians said was insolvable.
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Resolved our problem very quickly and efficiently.
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Good diagnostician. Following steps to find source of problem - took a while!
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Jason always gives above and beyond. Where ever he goes our business goes with him
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Just takes care of business with kindness.
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Thank you! Great service. Also polite and knows his stuff.
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Great job servicing my AC today. Thank you!
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Jason was great! We have used AC Pro’s for years and he is the best tech ever. Would welcome back every time I we need service.
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Cole did a great job. He solved the problem we were having!
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Completed with ac 1 on a 2020 trane gas upflow in closet our install, unit operating great at this time of check up. Primary drain line draining fine at this time.
Diagnosed system to have a faulty thermostat. Train 824 Wi-Fi was sending voltage to the outdoor unit at all times. I had a previously loved thermostat on my truck that Paula is fine with adjusted charge to 10° subcool.
Dispatched for a blank thermostat. Arrived and diagnosed the circuit board to be faulty. 120 V is coming into the board, but it is not powering the necessary components. I will be back tomorrow with the circuit board and return register and check the system over.
Came out for a noise concern. Ran the system and sound never reproduced itself. Customer showed me a video of compressor making a loud noise. Gauged up to the system appears to be low on refrigerant but the is also not enough air at the return for the upflow furnace. The return sounds like a jet indicating there is not enough return airflow. Can't really determine if the system charge is accurate until the airflow issue is addressed. Customers concern is why was this not addressed when she was sold the system which is 10 months old or less. I'm turning this over to Chris to see how he wants to address the issue. Need to get back with this customer by monday.
Completed with thermostat in our install 2023 under pnl warranty, found short on low voltage wire making 5 amp fuse go out and turning off thermostat. Fixed wire and replace fuse. Unit cooling and heating at this time.
Call back for thermostat placement. Upon arrival the homeowner stated that a previous technician moved the thermostat because the wiring was bad. The homeowner however did not like where the thermostat was moved to so a new wire was ran back to the original location and the thermostat was moved. The thermostat was then tested and is functioning properly at this time.
Completed fall maintenance visit Only recommendation is continual maintenance please see pictures attached and estimate change customers filter customer also had one size two smaller filter informed him will purchase right filters next time customer also indicated he would like the thermostat moved you feed over to the right told him how to get back to him with an update from my manager to see what can be done
On arrival found the drain line working as designed. There is no water dripping outside and no water in the emergency drain pan. Customer will monitor. See pictures.
Spoke over the phone and the drain line is at the point where replacement is needed. Left pricing over the phone .
Preformed the spring maintenance on the system. Found all checks to be within system specifications. Found the primary drain clogged with potential back pressure. Cleared drain line today and system is working at this time. See pictures.
found bad thermostat replaced under warranty system is working properly at this time
Preformed system maintenance on single system. The drain was clogged tripping the drain safety switch after clearing the trap then the rest of the line the system began to drain normally. The system was running an 18 degree temperature differential from intake to supply air at compressor speed 100%. Spoke with customer about a drain line rejuvenation due to initial location of the clog being in the trap.
Zac could not get blower motor going again control board and all wires to blower will need to be replaced. office will call when we get parts
On arrival found the pins to the blower motor to be loose. Reconnected the pins and the system is working properly at this time. Tested the system in heating and cool and all checks are good. We will monitor the system for abnormal vibration or anything that can cause the pins to become loose again.